Terms of Service

1. Nature of services

Christopher Millson, operating under Crown Mosaic Holdings LLC, builds, deploys, and maintains AI software agents that perform defined work for operating companies, as a managed relationship. The engagement typically begins with a diagnostic, delivered through Crown Mosaic Platform, that identifies the constraint the agent is built to address, followed by building and maintaining the agent. The services are operational and advisory in nature. Nothing delivered constitutes legal, financial, accounting, investment, or other regulated professional advice.

2. Engagement scope

Each engagement is governed by the engagement terms or order form you accept at the start of the relationship, which define the agent to be built, the workflow it runs, the boundaries it holds, and the monthly fee. Work beyond the agreed scope requires written amendment. I retain the right to decline or end any engagement at my discretion, subject to the engagement terms.

3. Client control and approvals

You set the priorities and define the boundaries the agent holds. You approve anything that moves money or ships work to a third party before the agent does it. I build the agent to operate within the boundaries we define at the start of the engagement, and access you grant the agent can be scoped or revoked at any time. You are responsible for reviewing and approving actions you ask the agent to take on your behalf, and for the lawfulness of the work you direct it to perform.

4. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the engagement for a period of three (3) years. The operational outputs an agent produces for you belong to you and will not be disclosed by me without your written permission.

5. Intellectual property

The methods, frameworks, tooling, and agent architecture I use to build and run a managed agent remain the intellectual property of Crown Mosaic Holdings LLC. Your business data and the operational outputs an agent produces for you are yours. The configuration of an agent built for you is licensed for your internal use during the engagement and cannot be resold or redistributed.

6. Limitation of liability

To the maximum extent permitted by applicable law, the liability of Christopher Millson and Crown Mosaic Holdings LLC for any claim arising out of or related to the services shall not exceed the total fees paid for the relevant engagement. We exclude liability for indirect, consequential, incidental, or punitive damages. You remain responsible for actions you approve and for the outcomes of work you direct the agent to perform.

No warranties. The services and all deliverables are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Crown Mosaic Holdings LLC (operating the Christopher Millson brand) disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the services will be uninterrupted, timely, secure, or error-free, or that any result or outcome will be achieved. Diagnostic outputs are analytical work product based on the information you provide. They are not guarantees of any result, and they are not a substitute for professional advice from a licensed attorney, accountant, or, where applicable, a registered investment adviser.

7. No guarantee of outcomes

An agent’s behavior and the recommendations made depend on the information you provide and the boundaries you set, current at the time of the engagement. I do not guarantee specific business outcomes, revenue results, time savings, or operational improvements from deploying a managed agent. As of the date of these terms, I have delivered no client agents and present no client outcomes.

8. Payment terms

The service is a managed relationship billed monthly per the engagement terms you accept. Fees are due per that schedule, and work continues for so long as the relationship is active and current. Either party may end the relationship per the notice provisions in the engagement terms. Overdue balances may result in suspension of agent operation.

9. Governing law

These terms are governed by the laws of the State of California, without regard to conflict of law provisions. Any disputes will be resolved through the courts of Los Angeles County, California, following good-faith negotiation.

10. Modifications

Crown Mosaic Holdings LLC reserves the right to update these terms. Continued use of the service following notification constitutes acceptance of the revised terms.

11. Contact

Legal inquiries: christopher@christophermillson.com